AWA Group logoAWA Group

Terms & Conditions

These Terms & Conditions (“Terms”) govern the use of this website and the provision of services by AWA Group (“Company”).

Services may include consulting, system design, implementation, integration, coordination, automation, and operational support activities. Where appropriate, independent specialists, regional partners, or external service providers may be involved.

These Terms establish the general legal and operational framework applicable to the website and related services. Specific deliverables, responsibilities, timelines, and commercial arrangements are defined exclusively through separate written agreements, proposals, or confirmations.

Use of this website is subject to these Terms.

Contractual obligations arise only through separate written agreements, accepted proposals, confirmations, or other explicitly agreed contractual arrangements.

General Information

Further details regarding personal data processing are available in the Privacy Policy.

Website Use

Users of this website agree to use the website lawfully and in accordance with these Terms.

Use of the website does not create any partnership, agency, employment, fiduciary, or contractual relationship unless explicitly established through separate written agreement.

The Company reserves the right to modify, suspend, restrict, or discontinue parts of the website or related services where reasonably necessary for operational, technical, legal, or security reasons.

Limitation of Liability

Liability is governed by applicable statutory provisions.

The Company remains fully liable for damages arising from:

In cases of slight negligence, liability is limited to breaches of essential contractual obligations (cardinal obligations). In such cases, liability is limited to foreseeable and typical damages.

Except where prohibited by applicable law, liability for indirect damages, consequential damages, interruption losses, data loss, or loss of profit is excluded.

Where legally permissible and commercially appropriate, liability may be limited to the value of the respective agreement or service engagement.

Services and projects may involve interaction with external systems, infrastructure, APIs, cloud environments, platforms, third-party providers, or independently engaged specialists outside the Company’s direct operational control.

The Company is not liable for damages resulting from:

unless responsibility has been expressly assumed in writing.

No guarantee is provided regarding uninterrupted availability, technical compatibility, operational continuity, or specific technical, operational, or commercial outcomes unless explicitly agreed otherwise in writing.

Further liability provisions may be defined in separate written agreements.

Intellectual Property

All content, materials, methodologies, concepts, workflows, system structures, software components, documentation, and related operational or technical materials remain protected under applicable intellectual property and copyright laws.

Rights of use, licensing scope, transferability, and ownership arrangements are defined exclusively in the respective written agreement unless otherwise expressly agreed.

Any unauthorized reproduction, extraction, modification, distribution, disclosure, publication, or commercial use is prohibited unless permitted by applicable law or prior written authorization.

Applicable Law & Jurisdiction

These Terms are governed by the laws applicable at the operational jurisdiction of AWA Group, taking into account mandatory provisions of applicable European Union law.

For consumers, mandatory statutory consumer protection and jurisdiction rules remain unaffected.

For business entities and commercial users, the place of jurisdiction shall be Madrid, unless mandatory legal provisions require otherwise.

Dispute Resolution

Before initiating formal legal proceedings, the parties shall seek to resolve disputes through reasonable direct communication and good-faith discussions.

The European Union Online Dispute Resolution platform is available at:
https://ec.europa.eu/consumers/odr

AWA Group is neither obliged nor willing to participate in consumer dispute resolution proceedings unless required by applicable law.

For commercial engagements, additional dispute resolution or escalation procedures may be defined separately in written agreements.

Data Protection

Personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

The legal roles of the parties (e.g. controller or processor) depend on the respective operational and contractual context.

Where the Company acts as a processor, processing is carried out in accordance with Art. 28 GDPR and, where required, based on a separate Data Processing Agreement (DPA).

Processing is limited to what is reasonably necessary for:

Where external specialists or service providers are involved:

Further information is available in the Privacy Policy.

Scope of Services

  1. General Scope
    Services may include consulting, architecture, engineering, automation, system integration, implementation, coordination, and operational support activities.

  2. Individual Agreements
    Each engagement is defined through separate written agreements, proposals, confirmations, or project documentation specifying:

    • scope
    • deliverables
    • timelines
    • responsibilities
    • commercial conditions

  3. External Specialists & Providers
    Independent specialists, contractors, infrastructure providers, or regional partners may be involved where operationally appropriate.

    • responsibilities remain clearly defined
    • involvement is limited to agreed operational or technical scope
    • such parties act independently and are not considered representatives or agents unless explicitly agreed otherwise in writing

  4. Operational Boundaries
    Responsibility applies strictly within the agreed scope and documented responsibilities.

    External systems, infrastructure, APIs, providers, environments, and independently engaged parties remain outside direct operational control unless explicitly included in written agreements.

  5. Assumptions & Dependencies
    Services are based on agreed assumptions, available information, infrastructure conditions, and external dependencies existing at the relevant time.

    Changes in technical, operational, regulatory, or market conditions may affect implementation, timelines, or results.

  6. No Outcome Guarantee
    Unless explicitly agreed in writing, no guarantee is provided regarding:

    • operational outcomes
    • technical performance
    • economic or commercial results
    • regulatory acceptance
    • system availability or third-party continuity

Fees & Payments

  1. Commercial Terms
    Fees, billing structure, currencies, taxes, and payment terms are defined in separate written agreements or invoices.

  2. Advance Payments
    Advance payments, retainers, deposits, or milestone-based payments may be required depending on project scope.

  3. Invoices & Payment Terms
    Invoices are payable within the agreed payment period. Statutory default interest and recovery costs may apply in case of delayed payment.

  4. Third-Party Costs
    Third-party services, infrastructure, licensing, cloud environments, software subscriptions, transaction costs, or external provider fees are billed separately unless expressly agreed otherwise.

  5. Suspension of Services
    Services or access may be suspended after reasonable notice where payments remain overdue or where continuation would create unreasonable operational or financial risk.

  6. Scope Changes
    Material changes to scope, requirements, timelines, dependencies, or deliverables may require revised commercial terms, pricing adjustments, or updated implementation schedules.

Data Handling

Client-provided data, systems, and materials remain under the responsibility and control of the respective Client unless otherwise agreed.

The Company processes or accesses data only within:

Third-Party Systems & Infrastructure

Services may involve interaction with third-party systems, infrastructure, APIs, cloud providers, software environments, hosting providers, or external platforms.

Unless explicitly agreed otherwise in writing, the Company is not responsible for the:

of such third-party systems or environments.

Delays, outages, interruptions, or failures caused by such dependencies do not constitute a contractual breach by the Company.

Confidentiality

Both parties agree to treat non-public technical, operational, financial, commercial, and business-related information confidentially and to protect such information against unauthorized access or disclosure.

Confidential information may only be disclosed where:

Confidentiality obligations continue beyond termination or completion of the respective engagement.

Force Majeure

The Company is not liable for delays, interruptions, or failures caused by events beyond reasonable control, including but not limited to:

Affected obligations may be suspended for the duration of the respective event where legally permissible.

Cookies & Website Technologies

Use of cookies and related technologies is governed by the Privacy Policy.

Updates & Modifications

These Terms may be updated periodically to reflect legal, technical, operational, regulatory, or commercial changes.

The version applicable at the time of conclusion of the respective contractual relationship shall apply unless otherwise agreed.

Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions shall remain unaffected to the extent legally permissible.

Contact

For questions regarding these Terms, services, or contractual matters:

Contact Form
or
info@awa.si

Last updated: 2026